Senior Customer Care Rep

Under the general supervision of the Customer Service Manager, supervises, measures, and reports on a variety of tasks performed by the staff, including problem order resolution, volume and quality of data entry and call quality.

Essential Functions and Responsibilities:

Essential functions and responsibilities may include, but are not limited to, the following:

• Recommends changes to products and services so as to fulfill customer needs.
• Promotes customer good will.
• Responsible for communicating with our customers via phone, email, and in person regarding online/phone orders, issues, and experiences
• Understand and implement exceptional customer experiences with each personal interaction
• Live and learn the vineyard vines lifestyle and brand to become a true vineyard vines ambassador
• Assist other departments with a multitude of projects on an as needed basis

Non-Essential Duties:

• Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.

• Knowledge of Product Line
• Knowledge of Microsoft Office applications
• Knowledge of general office procedures and skills

Qualifications for Continued Employment:

• Strong organizational, time management and communication skills.
• Ability to adhere to all company policies and procedures.
• Ability to maintain regular and predictable attendance.

Education and/or Experience:

A Bachelor’s degree with some experience in Sales, Marketing, or Communications is preferred. Strong written and verbal skills, aptness for problem solving with the ability to multi task efficiently. Knowledge of Microsoft Office required. At least two years of call center experience with a variety of customer service concepts, practices, and procedures are required. Strong communication (both verbal and writing), organization and time management skills are essential.

Physical Requirements/Working Conditions

The essential functions of this job require the employee to perform the following physical activities:

• Regular use of a telephone and PC.
• Use of other office equipment such as a copier and fax machine.
• Ability to access all areas of the facility to perform essentials functions of the position.
• Ability to work flex hours

Is this your dream job? If so please email your resume to and salary requirements to careers@vineyardvines.com with the position you're applying for in the subject line.