Frequently Asked Questions

Please click here to start your vineyardvines.com FREE return or exchange. You will need your order ID and shipping zip code. The order ID can be found on the order confirmation email or packing slip placed inside the shipping box. If you cannot locate your order ID, please contact customer service at 1-800-892-4982.

You will be given the option to drop off your return at a Staples location or UPS store. We will provide you with a QR code or pre-paid printable return label. If your address is eligible, we also provide an option for home pick-up by pick-up partner for a $7 service fee.

If you choose an exchange, your new item will ship immediately. If you choose a refund, you will receive a gift card or credit to your original form of payment 3-5 business days after carrier scan.

Items should be returned new, unused and with the garment tags still attached. We only accept returns for products purchased at vineyard vines stores or through the vineyard vines website. Underwear and swimwear should be tried on over underwear. Swimwear returns will only be accepted with the hygienic liner intact. Personalized items cannot be returned or exchanged. Original shipping charges are not eligible for refund on orders that were shipped correctly.

Returns made for products over one year old may be accepted at the discretion of vineyard vines.

Online and Retail Store Purchases:

Proof of purchase can be established with a receipt or if we can find your transaction in your vineyard vines account.

Items purchased at Mashpee, MA; Morrisville, NC; and Arlington, VA can only be returned or exchanged at these purchase locations.

Full-price items with proof of purchase:

• Within 60 days of purchase: Full refund or merchandise credit
• After 60 days of purchase: Merchandise credit of purchase value
• After 90 days of purchase: Merchandise credit of last retail value

Sale items with proof of purchase:

• Within 30 days of purchase: Full refund or merchandise credit
• After 30 days of purchase: Merchandise credit of purchase value
• After 60 days of purchase: Merchandise credit of last retail value
• Items purchased during the 50% off Whale of a Sale are final sale

Without proof of purchase, returns will be processed and the customer will be issued merchandise credit of last retail value.

Final Sale Items:

All Whale of a Sale 50% off, Clearance, Outlet, Final Sale and Customized Items are not eligible for return, exchange, refund or credit.

Items purchased with cash in store:

Items purchased with cash at a retail store location and returned to our online fulfillment center with original receipt or packing slip will be refunded to a gift card. Retail locations will refund the purchase in the original form of payment.

Outlet

Merchandise purchased at vineyard vines outlet locations may be eligible for return, exchange, refund or merchandise credit within 30 days of purchase.

Merchandise must be returned in its original condition.

Returns must be accompanied by the original receipt.

All Clearance or Final Sale Items are not eligible for return, exchange, refund or credit.

Merchandise purchased at an outlet store cannot be returned to a retail store or to our online fulfillment center.

Whalehouse and Sample Sales

Merchandise purchased at a Whalehouse or Sample Sale is FINAL SALE. Returns or exchanges are not accepted.

Most locations accept returns of online orders (with the exception of Mashpee, MA, Birmingham, AL, Memphis and Nashville, TN, and any outlet locations)

Faulty Items

Items are classified as faulty if they are not of standard quality or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty or accepted for return.

Purchase Information

When returning your item(s), providing your receipt or order number helps us to locate your purchase. If you return your items without a receipt, we will need additional information to help you with your return. Please note this may add additional time for us to process your return. To return items in stores, you must present a receipt.

Gift Returns

We would be more than happy to help you return your gift. Returns with Gift Receipt are eligible for return, exchange, refund or merchandise credit.

Online Exchanges

Please follow the steps in the returns portal to order an exchange. If the item you would like as an exchange is not available, please place a new order online and return your original purchase.

Frequent Return Activity

We offer a generous return policy for our customers. However, customers returning items repeatedly or in bulk may be refused at our discretion.

International Returns Policy

Borderfree allows us to deliver our items to our international customers. When returning an international order you will be credited by Borderfree in the same currency and using the same exchange rate as your original tender. Returns must be made within 90 days of purchase.

All European Union customers have a right to back out of a purchase within 7 days of completing the transaction (e.g. placing the order on the website). If a European Union customer cancels their order during this 7-day period, Borderfree will reimburse the customer for the cost of the product(s) AND any extra fees (i.e. shipping) paid by the customer to receive the item. Borderfree can, however, charge the customer for cost of shipping goods back to Borderfree. Reimbursement by Borderfree will be within 30 days.

vineyard vines reserves the right to review and modify this return policy from time to time at its discretion.

Please use our returns portal to process an exchange. We will send your exchange item out immediately after you submit the request.

We also offer the option for you to give us a call at 1-800-892-4982 to process an exchange. In this case, you will be charged for the merchandise on its way to you (shipping is on us, of course), and you'll be credited for your original purchase as soon as we receive your return.

If you choose an exchange using the returns portal, your new item will ship immediately. If you choose a refund, you will receive a gift card or credit to your original form of payment 3-5 business days after carrier scan.

Borderfree allows us to deliver our items to our international customers. When returning an international order you will be credited by Borderfree in the same currency and using the same exchange rate as your original tender. Returns must be made within 90 days of purchase.

All European Union customers have a right to back out of a purchase within 7 days of completing the transaction (e.g. placing the order on the website). If a European Union customer cancels their order during this 7-day period, Borderfree will reimburse the customer for the cost of the product(s) AND any extra fees (i.e. shipping) paid by the customer to receive the item. Borderfree can, however, charge the customer for cost of shipping goods back to Borderfree. Reimbursement by Borderfree will be within 30 days.

Borderfree 525 Dell Road Carlstadt, NJ 07072 United States

All sales of Gift Cards are final and are not eligible for exchanges.

vineyard vines will honor a one-time price adjustment within 10 days of your order's shipment date.

Purchases made with any type of offer/promotion are not eligible for price adjustment, that includes but not limited to Flash Sales, Friends & Family and Whale of a Sale.

To receive a price adjustment, please contact one of our Customer Care representatives at 800-892-4982 or email: tieguys@vineyardvines.com. Be sure to have your order number handy (this is found on your packing slip or in your order confirmation email.)

Prices and promotions in our stores may vary.

Products sold on our vineyard vines website are not for resale. If we suspect you are purchasing products for resale, we reserve the right to limit the number of items purchased or to refuse or cancel your order. If you are interested in becoming an authorized vineyard vines retailer and purchasing vineyard vines products for resale, please contact wholesale@vineyardvines.com for assistance.

If you are writing to request a sticker, please note that all sticker requests must be mailed to the address below with a pre-addressed, postage-paid envelope.

Vineyard vines sticker request
181 harbor drive
Stamford, CT 06901

To find out when a product will be back on the shelves, please call 800-892-4982. Also, please check back on the site regularly, you never know when your size or color choice may pop up!

We offer our products at vineyard vines stores, vineyard vines outlet stores and select retail stores throughout the country. Use our store locator to find the closest store to you.

Yes! You can select a complimentary gift package for each item at checkout.

If you are ordering a Gift Card, please note this will come in a vineyard vines card holder.

Our ties come with a complimentary gift box.

Note: Gift boxes will not be available during Whale of a Sale

Check out our size charts to help determine what will work best for you and/or your loved ones.

Please find more information about sizing in our size charts.

Our boys’ ties are generally geared toward young men 5 feet tall and under.

We do! Look for "Extra-Long" in the product name while shopping our selection of ties.

View our tie tutorial.

The best method we’ve found is simply spot cleaning as necessary. You can also take your tote to the dry cleaner, but be sure to point out the silk trim.

With our custom products, it’s never been easier to get exactly what you want. Let’s get personal!

• For general inquiries contact custom@vineyardvines.com
• For custom products for your wedding contact weddings@vineyardvines.com
• For fraternity and sorority related inquiries contact greek@vineyardvines.com
• For all collegiate and school related inquiries contact college@vineyardvines.com
• If you’d prefer to discuss your custom products over the phone, please call 800-435-9008

• Visa
• American Express
• MasterCard
• Discover Card
• China UnionPay
• Apple Pay
• PayPal
• Amazon Pay
• vineyard vines Gift Cards
• Additional international payment methods displayed at checkout, where applicable

vineyard vines does not accept cash, checks or money orders for online purchases.

vineyard vines charges sales tax in the following states: AL, AR, CA, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NV, NJ, NM, NY, NC, OH, OK, PA, SC, TN, TX, VT, VA, WA

No, you are not charged until your order ships. An initial authorization will be posted to your card but no funds are taken until your items are on their way! Please note, sometimes orders are shipped in multiple packages and this might cause multiple, smaller posts on your bank statement for your single order.

There are three ways to purchase a vineyard vines Gift Card: Applies to US addresses/customers only

• Purchase a Gift Card online
• By phone by calling 800-892-4982
• At any of our retail locations

Our Gift Cards can be purchased online or in stores. We also offer e-Gift Cards that can be sent directly to the recipient over email. Our Gift Cards are available in increments from $25 - $500.

Gift Cards:
Delivered in just a few days, our Gift Cards can be used at any of our stores or online. Your shipping options include Ground, UPS 2nd Day Air and UPS Next Day Air. Our Gift Cards come packed in a Gift Card holder.

e-Gift Cards:
Need the good life in a hurry? Send an e-Gift Card! The recipient will receive a vineyard vines e-Gift Card by email with a personalized message from you.

Our Gift Cards can be redeemed on vineyardvines.com, over the phone (800-892-4982), in vineyard vines retail stores, and vineyard vines outlet stores.

Unfortunately, vineyard vines is unable to reissue Gift Cards that have been lost or stolen.

Please use our online form to check your Gift Card balance.

No, vineyard vines Gift Cards cannot be reloaded.

Purchase a new vineyard vines Gift Card or E-Gift Card.

Read all our Terms & Conditions.

If you have any other questions regarding Gift Cards, please call our customer care team at 800-892-4982.

Just so you know…

You may come across vineyard vines coupon codes, discount codes and promotions on other websites but please note that these codes are generally not valid. Your best bet for being the first to know about sales and other promotions is to sign up for our email.

Please read the fine print associated with any offer because they do sometimes change. Here are the standard exclusions Offer excludes: Gift cards, The Kentucky Derby Collection, personalization fees, Jim Nantz Forget Me Knot Collection, any charitable products, Yeti, Titleist® golf products, Costa sunglasses, Seabags, Smathers and Branson, Corksicle, Fat Boy, local store collections and any third party branded products.. No price adjustments will be made to prior purchases. Purchases made with this offer are not eligible for future price adjustment. Cannot be combined with any other offer. vineyard vines reserves the right to change or cancel this promotion at any time. Limit one discount per order. Use of this promotion constitutes acceptance of these terms and conditions, except where prohibited by law. Discount applies to merchandise only and not shipping & handling, taxes, or packaging.

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vineyard vines believes your brain is a terrible thing to waste

College students ONLY.

How do I get our student discount on vineyardvines.com?

• Click here to see if you’re eligible with SheerID on our site

How do I get our student discount at a vineyard vines store?

Show one of our crew members your student ID when you’re checking out, and he or she will apply your discount!

Terms and Conditions

*Offer valid online at vineyardvines.com and at participating retail stores. Student discount offered all year at our retail locations. Discount is not valid at vineyard vines outlet locations. Code is valid for one-time use online, or card must be presented in store at checkout. Valid on full-price merchandise only. Cannot be combined with any other offer. vineyard vines reserves the right to change or cancel this promotion at any time. Offer excludes gift cards, Yeti coolers, Titleist®, Costa sunglasses, personalization, special collections, and all other third-party products. No price adjustments will be made on previous purchases. Purchases made with this offer are not eligible for future price adjustments. Use of this promotion constitutes acceptance of these terms and conditions, except where prohibited by law. Discount applies to merchandise only and not shipping & handling, taxes, or packaging.

 

We offer teachers a 15% discount at vineyard vines retail stores. Teachers must show a valid ID at checkout to receive this discount.

vineyard vines is proud to stand by our brave servicemen and servicewomen.

Active, veteran, retired, and reservist US Army, Navy, Air Force, Marines, and Coast Guard personnel, and spouses/dependents of active personnel, are eligible to receive a 15% vineyard vines military discount on vineyardvines.com and at participating vineyard vines retail stores in the United States (not in vineyard vines outlets/whalehouse sales)

How do I get the military discount on vineyardvines.com?

• Click here to see if you’re eligible with SheerID on our site

How do I get the military discount at a vineyard vines store?

Show one of our crewmembers your military ID when you’re checking out, and he or she will apply your discount!

Terms and Conditions

*Our military discount is offer valid online at vineyardvines.com and at participating retail stores. Discount is not valid at vineyard vines outlet locations. Proper identification must be shown. Code is valid for one-time use online, or card must be presented in store at checkout. Valid on full-price merchandise only. Cannot be combined with any other offer. vineyard vines reserves the right to change or cancel this promotion at any time. Offer excludes gift cards, Yeti coolers, Titleist®, Costa sunglasses, personalization, special collections, and all other third-party products. No price adjustments will be made on previous purchases. Purchases made with this offer are not eligible for future price adjustments. Use of this promotion constitutes acceptance of these terms and conditions, except where prohibited by law. Discount applies to merchandise only and not shipping & handling, taxes, or packaging.

 

Nope! You can check out as a guest, and if you change your mind, you can always register at the end of the checkout process.

When you order from vineyard vines in the future, we’ll remember your information such as billing and shipping addresses to ensure a quicker checkout next time around. You can also store other information, access your order history, and manage your email preferences.

Please find our privacy policy.

We remember and track information about your cart using a web technology called "cookies." Please read our cookie policy here. Or, make your own cookies here.

Yes. The security of your information is very important to us. We use 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than vineyard vines. Read more about secure mode.

Yes, you will automatically be added to our mailing lists. You can unsubscribe to vineyard vines emails in your account at any time.

If you would like to be removed from our catalog mailing list, please email catalog@vineyardvines.com with the phrase "no catalog" in the subject line and your name and your complete mailing address in the body of the email.

If you give us your email address either on the home page, when you register, or order, we will send you emails about events, new arrivals, and promotions that we feel will be of interest to you. To be removed from our email list, simply log in to My Account and opt out of our email promotions.

When you supply your postal address either when requesting a free catalog or placing an order, you will receive the vineyard vines catalog by mail. If you choose to give us your telephone number on the order form, it is for the purpose of contacting you regarding your order. We will not call you regarding promotions or just to chat if we get bored.

If you do not want a vineyard vines catalog, please send us an email to catalog@vineyardvines.com with the following:

• The phrase "no catalog" in the subject line
• Your name and your complete mailing address

You can edit or delete your email or postal address at anytime through the My Account Page.

If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.

Please note: If you request to have your password emailed to you, your credit card information will be deleted from your profile.

We can’t wait to send the good life to you! Join our mailing list Applies to US addresses/customers only.

We sure do! Connect with us here:

If you are visiting vineyardvines.com from a location outside of the United States, you will be connected through and to servers located within the United States (where data privacy laws are less stringent than in the European Union and some other jurisdictions). Some of the recipients of your personal information as specified above may be located in countries (including the United States) that do not provide a level of data protection equivalent to that set forth by the European Union and some other jurisdictions. vineyard vines will take appropriate steps to ensure that such recipients act in accordance with the Privacy Laws. If you choose to access or use the Sites, you consent to the transfer, use and disclosure of information in accordance with this privacy policy and subject to the Privacy Laws. All vineyardvines.com orders will be accepted and fully processed in and shipped from the United States and all information you provide will be securely maintained in our Web server and internal systems located within the United States.

Purchases made through our website that ship outside of the United States are made through Borderfree, Inc. (“Borderfree”), not vineyard vines. Personal information that you provide in connection with web orders that ship outside of the United States is provided to Borderfree, not vineyard vines, though Borderfree may share this information with us. You can view Borderfree’s privacy policy at https://www.borderfree.com/privacy/en_us/ for more information on their privacy practices.
 

Any personal information you provide to us on the Sites when you register or update an account, participate in a contest, sweepstakes, promotion or survey, join our mailing list, request a catalog, shop online, shop by telephone or in our stores, or request information (i.e. name, address, email address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems.

With your consent, we may occasionally share our postal and email lists, as well as your shopping history (but not your credit card information), with third parties whose products or services may be of interest to you and who have their own privacy policy in place. If at any time you do not want us to share your personal information with these third parties, you may opt-out by emailing us at privacy@vineyardvines.com. Please include your name and postal address and write "do not share my information" in the subject line. You may also opt-out by writing to us at the address located at the end of this privacy policy and including your name, postal and email address. Residents of California, Colorado, Connecticut, Utah, and Virginia can review “Your California and Other State Privacy Rights” below for additional information on privacy rights granted by those states’ consumer privacy laws.

We also may share your information with unaffiliated third parties who provide services to vineyard vines such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, order fulfillment, etc. vineyard vines does not authorize any of these service providers to use or disclose customer information other than in connection with providing services to vineyard vines.

In the event of a sale or merger of vineyard vines our customer's personal information may be shared with the merged or purchasing entity. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public.

We may share personal information with other group entities for any of the purposes set out above. Our group entities, in turn, are not permitted to share personal information with other non-affiliated entities, except as described herein or otherwise permitted by the Privacy Laws or other applicable laws.

Where personal information is processed by third parties outside the UK and EEA, we will ensure appropriate safeguards are in place to adequately protect it, as required by applicable law.
 

We may offer our customers limited-time promotions and opportunities to participate in surveys. In exchange for participating in our promotions or surveys, and providing us with your personal information, we may offer you financial incentives and/or price or service differences such as a bonus card, discount or a coupon. We may collect personal information such as your name, email address, preferences, experiences, and engagement with vineyard vines (“Customer Data”). You can terminate participation at any time as explained in the applicable promotion or survey terms. We estimate that the value of the Customer Data is the value of the benefit we offer to you in connection with the promotion or survey, which is reasonably related to the costs associated with offering such benefit

To enhance your shopping experience, the Sites may have links to other sites. Those Web sites will have their own policies on privacy that you may wish to review. vineyard vines has no responsibility for these linked Web sites.

We use cookies to recognize you and your preferences to make shopping easier and provide you with a customized experience on our website. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. vineyard vines places a unique user ID number on your cookie which allows us to access information that will improve your shopping experience - such as holding items in your shopping bag, accessing your address book, or providing you with customized pages based on your past viewing or purchasing preferences. We also use cookies to track traffic to different parts of the website in order to make improvements and optimize your shopping experience, as well as for remarketing purposes to serve you with internet advertisements (as more fully discussed in the Advertising section below).

We use marketing technologies to help us maintain and analyze our data and allow us to market more efficiently. They may use cookies or web beacons to collect information about you, in connection with providing you information via email, Internet ads or direct mail about products and services that might be of interest to you.

If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's help section for instructions.
vineyard vines also uses cookies to collect information about "abandoned" shopping carts. A cart is considered abandoned after one hour of inactivity/lack of purchase. Once the cart is abandoned, vineyard vines will send an SMS message reminder about your cart if you have opted in to receive mobile messages. For more information about our mobile messaging program, please see our Mobile Messaging FAQs.

We participate in interest-based or behavioral advertising. This means that you may receive communications, special promotions, and see advertising on the Sites or other websites tailored to how you browse or shop at our stores, on the Sites or other websites. You may also see advertising for Vineyard Vines on other advertising on other websites based on your particular interests and online activity on the Sites or other websites. You have the choice to tell us not to collect and use this information. Learn more about this kind of advertising and how you can opt out by clicking here:www.networkadvertising.org/choices.

vineyard vines may use Adobe and the third-party cookie DoubleClick to optimize our Sites based on the traffic we receive and assist with marketing. To learn more about Adobe, including options for opting out and/or managing the ads you may see online please visit: http://www.adobe.com/privacy.html.

If you give us your email address either on the footer of our website or when you register, or order, we will send you emails about promotions. To remove yourself from our email list you may click on the unsubscribe link at the bottom of any of our emails and follow the instructions to opt out of future email communications. When you supply your postal address either when requesting a free catalog or placing an order, you will receive the vineyard vines catalog by mail. If you choose to give us your telephone number on the order form, it is for the purpose of contacting you regarding your order. We will not call you regarding promotions. If you do not want a vineyard vines catalog, please send us an email to: catalog@vineyardvines.com with the following:

• The phrase "no catalog" in the subject line


• Your name and your complete mailing address

 

Updating email or postal addresses

You can edit your email address or edit/delete your postal address at anytime through the My Account Page.

vineyard vines® is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13 (or such higher age as required by applicable law). vineyard vines® does not sell products for purchase by children, and all children's products we sell are for purchase by adults only. If vineyard vines learns that a child under the age of 13 (or such higher age as required by applicable law) has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13 (or such higher age as required by applicable law), please contact us at tieguys@vineyardvines.com or by calling 1-800-892-4982. We do not have actual knowledge about selling or sharing personal information of consumers under the age of 16.

The security of your information is very important to us. We use industry-standard security techniques to help protect against the loss, misuse or alteration of information collected from you at the Sites. When you access your account information or transmit personally identifiable data to the Sites, that information is stored on servers that the Sites have attempted to secure from unauthorized access or intrusion. We use the 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than vineyard vines®

Once you land on any page of our website, your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

• The "http" in the web address will be replaced by "https"
• You will see padlock depending on the browser (Microsoft Internet Explorer, Chrome, Safari.)
• Only browsers that use the 256-bit Secure Socket Layer technology are able to order through the Vineyard Vines web site. If your browser does not support SSL, you can update your browser.

While we implement these and other security measures on this site, please note that 100% security is not always possible.

vineyard vines will retain your personal information only for as long as is reasonably necessary to achieve the purposes for which it is collected. Thereafter, we will delete (or otherwise erase, de-identify or pseudonymise or equivalent) any such personal data except as required or permitted by applicable law or regulation. We will retain your personal data for as long as needed or permitted in light of the purposes for which it was obtained. The criteria used to determine our retention periods include: (a) the length of time we have an ongoing relationship with our Customers and provide services, (b) whether there is a legal obligation to which we are subject, and (c) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

vineyard vines may update our privacy policy from time to time and use of the information we collect now is subject to the privacy policy in effect at the time of use. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. By using our website following the posting of a change in the privacy policy, you consent to the updated policy. If you have any questions or concerns regarding our privacy policy, please contact us:

Email: tieguys@vineyardvines.com
Phone: 1-800-892-4982
Fax: 1-800-892-3606
Mail: vineyard vines
Customer Care
181 Harbor Drive
Stamford, CT 06902